Job Description

Customer Service Agent (Japanese-Speaking)

• Fully Remote
• Full-time Contractor
• Competitive package

About Us:
ClickOut Media is not just a company - it's a thriving ecosystem of diverse talent from around the globe. As a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. With over +850 team members and more than 200 assets, our startup culture fuels our growth, making us a leading force in multi-channel marketing. We specialise in delivering best-in-class SEO & Content solutions to esteemed clients worldwide.

What Makes Us Different:
At ClickOut Media, we thrive in the most competitive search verticals, operate across every major language, and conquer platforms you've probably never even heard of. Our dynamic approach, combined with our fast-paced environment, sets us apart in the industry. We're not just here to meet expectations; we're here to exceed them, every single time. Our relentless pursuit of excellence has been the cornerstone of our continuous success.

Job Description:

We are hiring a Japanese-speaking Customer Service Agent to support our player base. This role involves delivering exceptional customer service, carrying out KYC checks, and supporting anti-fraud and anti-cheating efforts.

In this role, you’ll act as the first point of contact for Japanese-speaking users, ensuring a seamless and compliant experience while liaising with internal teams to resolve issues. This is a high-impact role where attention to detail and empathy are key.

Responsibilities :

• Provide prompt and professional customer support in Japanese via live chat, email, and in-app support.
• Troubleshoot account, payment, login, and gameplay issues.
• Handle KYC verification (identity documents, proof of address, source of funds).
• Assist with fraud detection, including game collusion and anti-cheat flagging.
• Ensure customers understand game rules, promotions, bonuses, and platform policies.
• Accurately log and escalate interactions and issues using internal ticketing/CRM tools.
• Collaborate with compliance, fraud, payments, and marketing teams as required.

Qualifications :

• Fluent/native-level Japanese, both written and spoken.
• Professional working proficiency in English.
• Minimum 1+ years of customer support experience in iGaming, online casinos, sports betting, or fintech.
• Experience conducting KYC checks, understanding AML principles and responsible gaming practices.
• Familiarity with online gaming rules and basic fraud detection techniques.
• Able to spot and escalate suspicious gameplay or player collusion.
• Comfortable working in fast-paced environments with shifting priorities.
• Strong written communication, empathy, and conflict-resolution skills.
  

Nice to have Qualifications :

• Experience with tools such as Zendesk, Salesforce, Freshdesk, or LiveChat.
• Understanding of regulatory frameworks such as MGA, UKGC, or Curacao.
• Previous exposure to Japanese markets.
• Knowledge of crypto payments (optional but advantageous).

Benefits & Rewards

• A brilliant opportunity to grow your career & work with a fun, fast-paced & growing company, prepared to let you shine
• An entrepreneurial environment where you learn more every day (we more than welcome and support people with their own projects)
• Build an organization that continues to diversify its portfolio
• Personal responsibility with a ton of autonomy
• 30 free paid days
• Market-leading remuneration and bonuses available
• An international team with over 35 nationalities
• Fully Remote working
• Additional benefits for permanent employees are available depending on the location

What do we mean by "Fully Remote"
Clickout Media offers you an unparalleled working experience. We are registered in Malta, but you don't have to be. Wherever you are based, and whether you are employed, operate B2B, or are a career freelancer, we will always find a way to work with great people.

Engaging with a worldwide workforce, ClickOut Media brings together world-leading experts in the fields of Tech, SEO, Content, and Product. Our remote approach gives absolute flexibility to our people and exemplifies our philosophy of autonomy and trust.

Diversity is a given to us, and this unique approach allows us to deliver and have respect for the wide variety of people, experiences, and cultures we bring together.

Our recruitment process is as follows:

1. Apply
2. Have an introduction call with our recruitment team
3. Do a test
4. Have a technical interview

Equal Opportunities

ClickOut Media is an equal-opportunity employer welcoming applicants from all backgrounds.

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