Job Description

Responsibilities:

• Customer Communication and Support – Provide timely, courteous and professional responses to customer inquiries across multiple communication channels (written and verbal correspondence)
• Order Entry - Ensure all customer orders are entered into the system accurately and efficiently.
• Issue Resolution and Ownership – Take full ownership of customers concerns, ensuring resolution is achieved efficiently and to the customer’s satisfaction issues
• Documentation and Record Keeping – Maintain accurate and detailed records of all customer service actions and discussions
• Workflow and Prioritization – Organize and manage daily tasks and projects effectively, ensuring service priorities and deadlines are consistently met
• Teamwork and Collaboration – Work together with internal teams (Sales, Production, Quality, Scheduling, Finance) to address complex issues and enhance overall service delivery
• Subject Matter Expertise - Maintain a working knowledge of all company products, services and policies to provide accurate information to customers.

Qualifications

• At least 2+ years' of relevant work experience in the manufacturing or printing industry
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Working knowledge of customer service software, databases and tools

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