Job Description

THE COMPANY

At Baker Tilly, they care about the impact you make. That’s why they invest in your growth from day one—because the steps you take today define your tomorrow.

With member firms from coast to coast, the Baker Tilly Canada Cooperative is one of the country’s largest associations of chartered professional accounting firms. As an all-Canadian network, they have a longstanding reputation for value-added audit, tax and advisory solutions, due to the depth and breadth of our in-house skills, customized offerings and service excellence. Through our strong network infrastructure, shared expertise, resources and offices across the country, our independent member firms provide clients ranging in size from large, publicly traded companies to owner-managed and emerging businesses with a full complement of professional services across every major industry sector.

Baker Tilly Canada is a proud to be an independent member of Baker Tilly International, a network which extends across 143 territories, with 43,000 people working out of more than 698 offices. Our membership gives us significant global reach in addition to our national presence. Find out more at

THE OPPORTUNITY

The People & Culture Manager (P&C Manager), reporting to the Director of HR and working closely with the COO of the Ottawa-Gatineau Office, offers a dynamic opportunity to lead and shape the full employee experience from talent attraction, onboarding and performance management while serving as a strategic advisor to leadership on talent, culture and organizational effectiveness. With a broad scope that includes program management, employee engagement, policy development, and diversity and inclusion, the P&C Manager position is central to driving continuous improvement and aligning people strategies with the firm’s evolving business needs.

• Coordinates and oversees onboarding process to ensure that we provide an exceptional experience for newly hired employees and provide critical support to internal stakeholders in the onboarding process.
• Administer all aspects of all leaves including interpretation of the firm’s policies and calculations of respective entitlements.
• Work collaboratively with our finance team to provide payroll and benefit related information.
• Monitors employee productivity through preparation, review and analysis of weekly and monthly reports.
• Continually develop framework and oversee employee performance management process from goal setting to evaluation and ensuring that these align with organizational objectives. This includes working closely with Managers to identify performance gaps and developing effective solutions.
• Coordinates and oversees the offboarding process for staff departures including students returning to school. This could include attending firm termination meetings.
• Functions as Program Manager in the CPA Professional Education Program for our three pre-approved programs.
• Meets with employees on request or as needed to address day-to-day personnel matters.
• Solicits, analyzes and interprets employee feedback results for the firm. Develops and implements related action plans and communications.
• Assists in the design and execution of talent training sessions.
• Regularly monitors the effectiveness of HR programs, processes and services, and raises concerns, and provides feedback to the COO and Managing Partner to drive continuous improvement based on business needs, including participation in annual compensation surveys.
• Advisor to the COO and/or Managing Partner on talent related matters.
• Recruits strong talent in conjunction with our core recruiting team with a collaborative approach to support the business needs of the firm.
• Collaborating with the COO to plan growth and talent capacity requirements, as well as to implement strategies and plans aligned with business needs.
• Supports change management across the firm.
• Supports leaders in creating a diverse and inclusive work environment. Identifies opportunities to embed accessibility, diversity and inclusion in local processes and programs.
• Provides guidance and hands on support to the teams in implementing HR programs and processes (e.g. compensation planning, ratings and promotions, employee surveys).
• Maintains HR systems and team documentation as required.
• Participates as Trusted Advisor in maintaining ESA standards.
• Actively participates in and leads employee engagement events and activities.
• Shares information about key learnings, successes, challenges, and best practices across the firm and within the BT HR Network.
• Participates in National HR project teams.
• Collaborates with COO to implement and monitor the effectiveness of BT national strategic People Solutions initiatives.
• Discerns insights and trends from information and data and leverages them to identify opportunities for change that will deliver value and impact to the business.
• Develops, monitors and ensures HR policies, processes and standards are followed.
• Manages the Health & Safety programs of the firm, including delivery of required training.
• Other duties as required.

PROFESSIONAL QUALIFICATIONS & EXPERIENCE

Education and Experience

• Bachelor’s degree in HR or a Bachelor’s degree in a related field and post-secondary diploma or certificate in HR.
• A CHRP or CHRL designation.
• 5+ years of experience in Human Resources in a fast-paced, corporate environment.
• Strong people skills.
• Strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholders.
• Ability to develop strong relationships with internal clients, gain credibility, challenge the norm and be viewed as a trusted advisor.
• Strong organizational and detail-oriented skills with the ability to work in a changing environment.
• Strong verbal and written communication skills in English are required.
• Works well in a team environment.
• Self-starter who identifies problems and suggested solutions naturally.
• Highly Proficient with PowerPoint, Word and Excel.
• Experience working with the BambooHR platform would be an asset.

About LHH Knightsbridge –

LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.

As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.

Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.

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