Job Description

Corporate Title: Associate 

Division: CSX-COO Corporate Solutions (50007752)

Department: CSXF-Global Business Services (50012309)

Recruiter: Debolina Datta

Hiring Manager: Ayuko Uehara Nomura

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About the Role

As part of Swiss Re Corporate Solutions' continued growth in Japan, we are expanding our Operations team and seeking a detail-oriented, proactive Underwriting Associate to join our Tokyo office. This role, positioned within the Operations team, offers a unique opportunity to collaborate closely with Underwriters and cross-functional teams—locally, regionally, and globally—to support underwriting activities and contribute to operational excellence.

We are looking for a team player with a strong customer focus, solid experience in insurance operations, and a passion for delivering high-quality work. Familiarity with Property insurance is a plus.

Key Responsibilities

• Input and maintain accurate data in underwriting systems and tools.
• Manage closings, statements, and contract amendments throughout the policy lifecycle.
• Support premium handling, including monitoring and follow-ups.
• Prepare and maintain documentation (both electronic and physical) in line with internal guidelines.
• Assist with endorsement processing and post-underwriting tasks.
• Prepare policy documentation (paper and electronic formats).
• Ensure adherence to performance standards, metrics, and controls.
• Identify and resolve data inconsistencies by proactively engaging with stakeholders.
• Participate in and support ad-hoc operational projects.
• Generate and maintain regulatory reports (e.g., FSA contract checklist, AML key control monitoring).
• Provide pre-underwriting support for Property line, including risk review, costing, quote preparation, and endorsement handling.
• Collaborate with outsourced service providers to ensure data quality and issue resolution.
• Communicate with internal and external customers via various means.

Additional Responsibilities

• Act as a liaison with onshore/offshore contractors to resolve queries and provide guidance.
• Follow up diligently on outstanding documentation and tasks.
• Support internal /external reporting.
• Assist Underwriters and Line Managers as needed.

About You

• University degree or equivalent.
• Native-level Japanese proficiency and current residence in Japan.
• Business-level English proficiency (TOEIC 800+ recommended) and experience working in an English-speaking environment and comfortable using in business.
• 2–4 years of experience in insurance operations, preferably in commercial lines.
• Strong customer service orientation and attention to detail.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, SharePoint, Outlook).
• Strong analytical and problem-solving skills.
• Ability to manage complex tasks and communicate clearly with diverse stakeholders.
• Willingness to learn and adapt to new processes and technologies.
• Better to have: Knowledge of Property insurance products and underwriting processes.

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