Job Description

This Job has been imported from the National Job Bank. For more information please click the link to view the job on the National Job Bank.

Skills and Abilities

Work setting
 - Hospitality industry
 - Hotel, motel, resort
Tasks
 - Investigate complaints and claims
 - Resolve complaints and claims
 - Take, cancel and change room reservations
 - Provide general information about points of interest in the area
 - Process guests' departures, calculate charges and receive payments
 - Balance cash and complete balance sheets, cash reports and related forms
 - Maintain an inventory of vacancies, reservations and room assignments
 - Follow emergency and safety procedures
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Answer telephone and relay telephone calls and messages
 - Assist clients/guests with special needs
 - Contact customers to deliver requested wakeup calls
 - Perform light housekeeping and cleaning duties
 - Provide customer service
 - Professionalism in customer service
Computer and technology knowledge
 - Word processing software
 - Database software
 - Internet
Work conditions and physical capabilities
 - Attention to detail
 - Standing for extended periods
 - Ability to work independently
Personal suitability
 - Dependability
 - Efficient interpersonal skills
 - Excellent oral communication
 - Excellent written communication
 - Judgement
 - Organized
 - Reliability
Screening questions
 - Are you available for shift or on-call work?
 - Are you available for the advertised start date?
 - Are you currently legally able to work in Canada?
 - Do you currently reside in proximity to the advertised location?
 - Do you have previous experience in this field of employment?
 - What is the highest level of study you have completed?
Health benefits
 - Dental plan
 - Health care plan
 - Paramedical services coverage
Financial benefits
 - Group insurance benefits
 - Life insurance
Other benefits
 - Free parking available
 - Other benefits
 - Parking available
 - Travel insurance
Support for newcomers and refugees
 - Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
 - Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
 - Supports newcomers and/or refugees with foreign credential recognition
 - Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
 - Does not require Canadian work experience
Support for Veterans
 - Provides awareness training to employees to create a welcoming work environment for Veterans
 - Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
 - Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
 - Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
 - Applies hiring policies that discourage age discrimination
 - Provides staff with awareness training to create a welcoming work environment for mature workers
 - Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
 - Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
 - Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
Supports for visible minorities
 - Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
 - Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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