Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO: General Manager

POSITIONS REPORTING TO THIS POSITION: Guest Services, Room Attendants, Food & Beverage Services.

KEY RELATIONSHIPS:

Internal:  Sales team, Marketing team, Resort hospitality team

External:  Guests

PRIMARY OBJECTIVES:

Responsible for establishing and maintaining mutual understanding and goodwill between VIP guests and management.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Plan and co-ordinate the provision of friendly, efficient services to VIP guests
• Conduct pre-arrival calls to reconfirm guests’ arrival dates, arrival time, number of guests, room type, and meal options.
• Welcome VIP guests and assist with check-in.
• Provide information of the resort upon arrival.
• Schedule activities for VIP guests
• Attend recreation activities when necessary.
• Assist with translations (information; guest directory; menus etc.) as required.
• Provide feedback from VIP Guests to General Manager for action.
• Provide amenities for VIP guests.
• Set up guest rooms for VIP guests with special occasions.
• Meet with independent guests (rent out) to discuss about Club Wyndham Asia products and offer reservations for sales presentation coordinating with Sales department.
• Display a Count On Me! service to all internal and external parties. 
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

KEY POSITION CRITERIA:

• Excellent customer service and selling skills
• Flexibility to changing products, targets, markets and customer preferences
• Strong values of customer service and integrity
• Positive, enthusiastic and outgoing attitude
• Excellent communication and listening skills
• Self-motivated, and goal driven with high propensity to succeed
• Demonstrated rapport building skills
• High degree of reliability and integrity
• Ability to work independently and contribute as a team player
• Presents oneself as a professional role model
• Physical ability to stand upright on feet for extended periods
• Be a team player, supporting and motivating others
• High degree of resilience and ability to handle rejection
• Ability to quickly build rapport
• Sound problem solving and negotiating skills
• Basic computing skills
• Willingness to learn and keep up to date on market knowledge
• Must be available to work shift hours and on weekends
• Spoken and Written Japanese and English language skills.
• Good communication skills.
• Good writing skills.
• Good Interpersonal Skills.
• Proficient in the use of Microsoft Office and Front Office System.
• Problem solving and organizational abilities.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.

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