Job Description

Etobicoke, ON

Job ID 10386

Company Description

A leading Print and Packaging manufacturer is currently seeking a Customer Service Representative to join their team.

Compensation

$65,000 to $70,000 salary, plus benefits and bonus.

Position Description

As a Customer Service Representative, you will play a vital role in supporting the organization’s clients and internal production teams by managing order entry, job documentation, and workflow coordination. This role is ideal for someone who is detail-oriented, organized, and thrives in a team-driven, customer-focused environment. If you thrive in a fast-paced, collaborative environment where accuracy and communication are key to every project’s success, then we encourage you to apply for this position.

• Serve as the main point of contact for customer inquiries, providing professional and timely support.
• Accurately enter and manage print orders into the system, ensuring all specifications and details are complete.
• Prepare and maintain order documentation including job tickets, proofs, and shipping information.
• Coordinate with internal teams (production, prepress, logistics) to ensure job flow and priorities are aligned.
• Proactively manage and prioritize multiple orders and deadlines in a fast-paced environment.
• Resolve issues quickly and professionally, escalating concerns as needed.
• Support continuous improvement of customer service processes and team collaboration.

Experience

3 to 5 years of experience in a customer service in a print manufacturing environment required.

Qualifications

• Strong understanding of print production workflows and terminology is a must.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office; experience with print MIS/order management systems is an asset.
• Ability to prioritize tasks, manage time effectively, and adapt to shifting priorities.
• Strong communication and interpersonal skills with a focus on teamwork and collaboration.
• Positive attitude with a commitment to providing exceptional customer experiences.

Additional Information

Date Posted: September 19, 2025

Job Type: Permanent, Full-Time

Industries: Printing

Job Categories: Admin Support

Manages Others: No

Required Travel: No

Relocation Assistance: No

Keywords: #LI-AS1

Learn More About the Recruiter

Andrew Schofield

Andrew is at the forefront of industry staffing solutions in the Canadian Media, Print & Packaging Industry as it evolves through Corporate Merger Acquisition, Product Development, or Technological Advancement.  He is regarded as an industry insider resource by Employers & Employees for career enhancement beyond traditional job application forums.  With his industry-focused portfolio Andrew joins Stoakley-Stewart Consultants to continue his career success.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
Schofield@Stoakley.com

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs.  In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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Job Tags

Permanent employment, Full time, Work at office, Relocation package, Shift work,

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