Job Description

About Foss National Leasing

For over 50 years, Foss National Leasing (FNL) has been a part of the Foss Automotive Group, established in 1967. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.

About The Role  

We are seeking an enthusiastic and professional Vehicle Maintenance Technician to become a member of our team

Main Responsibilities

• Taking maintenance supplier calls from coast-to-coast as part of a team to review maintenance requests in relation to vehicle safety, driver downtime, customer maintenance parameters, and manufacturer’s maintenance recommendations.
•   Reviewing data for the potential for warranty claims or requests for special consideration or goodwill adjustments from manufacturers or suppliers.
• Verbal or written communications with clients, vendors or manufacturers to expedite repairs, claims, or resolution of a customer problem.
• Manage direct relationships for key Strategic Accounts
• Driver liaison as necessary to assist with vehicle operation related requests and appointment booking direction and assistance.
• Assist Supervisor with training and instruction of new programs and processes.
• Assistance to sales and service departments with special customer requests as directed by management.
• Assistance with research and consultation on maintenance costs for client annual reviews.
• Other departmental duties as directed by management.

What you will bring to the Company:

• Experience as a Licensed Mechanical Technician or an Automotive Service Advisor is required
• Professional phone manner and ability to remain calm in difficult situations
• Strong team player and ability to be flexible
• High aptitude and interest in learning about our industry and our values
• Passion to stay busy and eager to do whatever it takes to get the job done
• French is a requirement
• Positive energy and enthusiasm every day

What you can expect from the Company:

• Open, positive and fun teamwork environment
• Competitive compensation and full benefit plan
• Opportunity to grow and develop in your career in a family owned, nimble and customer-centric work environment

At Roy Foss Automotive, we’re committed to fostering an environment of equal opportunity for everyone. We welcome individuals of all races, colors, religions, genders, gender identities, sexual orientations, national origins, ages, and abilities—as well as all other characteristics protected by law.

We truly value the power of diversity and believe that an inclusive workforce not only strengthens our culture, but also drives innovation and helps us better serve our customers and community.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

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