Job Description

Job Title – Technical Training and Services Manager

Industry – Heating, Ventilation, and Air Conditioning (HVAC)

Location – Vancouver, Canada (remote)

Salary – $90,000 - $120,000 + Bonus

Company Profile

Kevin Edward Executive Search is partnered with a fast-growing division of a globally recognized group, bringing advanced HVAC technology to the Canadian market. Leveraging decades of innovation in consumer electronics and home appliances, they have expanded into North America’s HVAC sector with a comprehensive line of high-efficiency mini-split, multi-zone, and ducted systems engineered for Canadian climates.

We are seeking a Highly Technically Minded Training and Service Manager in Western Canada.

Key Responsibilities

• Maintain an expert-level knowledge of the Mini Split AC & Light Commercial AC product portfolio.
• Lead training programs in the office and field for internal and external parties, including but not limited to distributors, wholesalers, retailers, and contractors as required to ensure up-to-date knowledge.
• Manage HVAC service escalations and technical support.
• Provide telephone, email, and in-person technical support internally and externally with a level of professionalism consistent with the company’s expectations.
• Solve complex technical problems in the field for preferred customers or escalated situations.
• From time to time, perform equipment start-ups and repair of HVAC products.
• Analyze and collect information pertaining to equipment quality issues, following up internally and externally to reduce return rate and/or loss.
• Collect quality issues/data, provide internal feedback, and follow up with solutions and improvement plans.

Competencies for Success

• Technical Knowledge – with expertise in Heat Pumps and HVAC equipment.
• Exceptional communication skills – with an ability to engage and adapt to an audience.
• Leadership qualities - with developed collaborative interpersonal and analytical skills
• Time Management - the ability to manage conflicting priorities while remaining focused.
• Customer Service - for both external and internal business partners
• Self-Driven - demonstrate a focus on growth for the company and our customers.
• Ability - to read and interpret mechanical and electrical blueprints.
• Proficient in Microsoft Office.
• Willingness to travel throughout Western Canada.

Our partner is building a modern, customer-focused operation and employees are empowered to make meaningful contributions to market growth, technical excellence, and sustainable comfort solutions – if this sounds like a company you want to work for apply directly!

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