4 days per month on site in Waterloo, ON
6 month contract
JOB DESCRIPTION
We are seeking a detail-oriented and technically proficient Technical Writer to support a group insurance IT team. This role is critical in transforming complex technical concepts into clear, user-friendly documentation for diverse audiences. The successful candidate will collaborate closely with cross-functional teams (Architects, BAs, QAs) to maintain and enhance documentation standards across the organization.
REQUIRED SKILLS AND EXPERIENCE
• 3–5 years of experience as a Technical Writer in a technical or IT environment. • Proficiency with SharePoint, word processors (e.g., Microsoft Word), and AI-assisted writing tools such as Co-Pilot •experience as a technical writer in financial services (banking, insurance, etc...) • Strong technical aptitude and ability to quickly grasp complex systems and processes. • Familiarity with Azure and cloud-based infrastructure. Excellent communication and collaboration skills.
NICE TO HAVE SKILLS AND EXPERIENCE
• Experience working with insurance group benefits documentation or in a benefits-related domain. • Exposure to enterprise IT environments and documentation governance frameworks.
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