Job Description
DESCRIPTION
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require. As an early team member, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain.
We are looking for a Senior Program Manager with a strong delivery record and proven program management experience to own strategic, tactical and cross-functional programs to enhance APAC AB Ops' last mile delivery execution.
The role require scoping and creating project plans, developing processes, coordinating with cross-functional teams, driving execution, and communicating to senior management on status, risks and process/product changes. Thriving in ambiguity, managing varying priorities and influencing without authority are niche skills essential to be successful in this role.
Key job responsibilities
• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
• Work with program managers and business leaders to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for portfolio programs, providing visibility to milestones, and performance.
• Engage other Amazon business units globally to share best practices and improve processes for Amazon Business operations
• Create, communicate, and manage budget for projects
BASIC QUALIFICATIONS
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
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