Job Description

Position Summary

As Senior Director of Project Management, you will be a strategic leader, responsible for overseeing and optimizing the execution of cross-functional projects that span product development and client delivery, You will lead the project management discipline, ensure operational excellence across business units, and drive the efficient delivery of initiatives that align with our purpose and vision.

This role reports directly to the CIO and works closely with product, operations, and technology leaders.

Key Responsibilities

Program Leadership & Execution

• Lead a portfolio of complex, high-impact initiatives across product, technology, and client delivery teams.
• Define project goals, timelines, milestones, and success metrics in collaboration with stakeholders.
• Ensure cross-functional alignment, manage interdependencies, and proactively identify and resolve risks or blockers.
• Build standardized project management frameworks and scalable processes for consistent delivery excellence.

Operational Excellence

• Institute best practices in planning, execution, resource allocation, and performance measurement.
• Create robust reporting mechanisms to track project health and communicate progress transparently.
• Foster a culture of accountability, agility, and continuous improvement across teams.

Key Skills, Knowledge & Professional Education

• 10+ years of progressive experience in program or project management, including 5+ years in a senior leadership role.
• Proven track record delivering complex, cross-functional projects in healthcare, medical communications, or education tech.
• Knowledge of Jira software
• Strong background in working with product, engineering, and client-facing teams in a matrixed organization.
• Exceptional leadership, communication, and stakeholder management abilities.
• Strategic thinker with operational rigor and attention to detail.
• Experience with Agile, SAFe, or hybrid delivery methodologies.
• Adept at change management, influencing without authority, and navigating ambiguity.

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