Job Description

is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

Join a dynamic and collaborative team of 15 Expert Services (XS) professionals in APAC, part of a global team of 69 members spanning the US, EMEA, and APAC regions. In this role, you’ll work alongside Project Managers, Solution Architects, Application Consultants, Technical Architects, and Technical Consultants to tackle challenging projects that directly address customer needs. Our team culture is like a close-knit family—friendly, supportive, and committed to helping one another succeed. Regular knowledge-sharing sessions and certifications ensure continuous growth, while a well-defined career framework provides clear paths to leadership roles, including Director. Our team’s success is a key driver of company revenue, exemplified by winning the largest project in Japan to date in 2024. With opportunities to grow into roles in Customer Success, Product, or Support teams, we empower high performers to accelerate their careers. If you’re ready to solve impactful problems and thrive in a collaborative environment, we want you on our team

About the role

As a Senior Consultant in the APAC Expert Services (XS) team, your primary goal is to deliver high-quality projects, helping customers implement our solutions to achieve maximum return on their investment. You will play a vital role in ensuring projects are delivered on time, within budget, and to the highest standard, while coaching consultants and associate consultants to build team expertise. This position requires supply chain industry knowledge and the ability to generate business development opportunities. Success in this role hinges on cross-functional collaboration, working closely with project portfolio managers, geo leaders, customer stakeholders, the product team, CSM, support, presales, and sales teams to deliver impactful outcomes.

With KPIs tied to utilization, you’ll have opportunities to work on strategic projects that gain visibility at the highest levels, including monthly reports to the CEO. Your work will directly contribute to customer satisfaction and innovation, providing valuable feedback to the product team to drive enhancements. Combining soft skills like logical thinking, facilitation, and documentation with technical knowledge of SQL, Eclipse, and Git repositories, you’ll tackle complex challenges while supporting transformative SaaS implementations. This role offers unparalleled opportunities for professional growth, from mastering end-to-end SaaS project delivery to gaining insight into the financial operations of a global tech company

What would you do?

• Deliver High-Quality Projects:
  • Lead the implementation of SaaS solutions, ensuring projects are completed on schedule, within budget, and meet customer expectations.
  • Manage multiple projects simultaneously, balancing competing priorities and maintaining high standards.
• Collaborate Cross-Functionally:
  • Engage with internal teams, including product, CSM, support, presales, and sales, to ensure smooth and successful project delivery.
  • Build strong relationships with customer stakeholders and project teams, acting as a trusted advisor throughout the implementation process.
• Provide Expertise and Coaching:
  • Mentor and guide consultants and associate consultants, contributing to their professional growth and elevating the team’s overall expertise.
  • Apply supply chain industry knowledge to design tailored solutions that deliver measurable value to customers.
• Drive Business Development
  • Identify and support new business opportunities during project delivery and customer engagements.
  • Partner with presales and sales teams to align on expansion and upselling opportunities.
• Manage Reporting and Documentation
  • Produce detailed reports, maintain accurate project documentation, and ensure all deliverables are well-documented and aligned with customer expectations.
  • Provide post-implementation support, ensuring the customer successfully transitions to using the solutions independently.
• Travel and Execute Globally
  • Travel domestically and internationally to meet customer requests, ensuring face-to-face engagements where required.
  • Adapt to diverse customer environments and work effectively across regions.
• Track and Achieve KPIs
  • Meet utilization and other performance targets while consistently delivering value.
• Solve Complex Challenges
  • Tackle unique and demanding customer requirements, providing creative solutions to ensure successful implementations.
  • Troubleshoot and resolve any issues that arise during projects.

Who you are? / What we expect:

Experience :

• Up to 6 years of experience in delivering SaaS solutions or software implementations, preferably in the supply chain industry.
• Experience managing multiple projects simultaneously, including global and domestic engagements.
• Consulting background is a plus, but not mandatory.

Soft Skills

• Excellent problem-solving and logical thinking abilities.
• Strong communication and facilitation skills for collaborating with diverse teams and stakeholders.
• A customer-centric mindset, ensuring satisfaction and long-term success

. Collaboration :

• Comfortable working in a cross-functional environment, engaging with internal teams (product, CSM, support) and external stakeholders.
• Ability to foster teamwork and mentor junior consultants.

Adaptability

• Willingness to travel globally and domestically based on customer needs.
• Resilience to manage tight deadlines and high-pressure situations effectively.

Growth Orientation

• A passion for continuous learning, demonstrated by certifications or participation in knowledge-sharing initiatives.
• Eagerness to grow within the company, with ambitions to take on leadership or cross-functional roles.

Accountability

• Commitment to delivering on KPIs such as utilization and customer satisfaction.
• Ownership of project success, from design to post-implementation support.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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