Job Description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you!  The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Room Attendant. 

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!

What you will be doing?

Reporting to the Housekeeping Manager, you are responsible for performing the following tasks to the highest standards:

• Maintaining a neatly groomed appearance (uniform clean and name tag on)
• Arriving at least 10 minutes before the start of your scheduled shift
• Must be able to work well in a team atmosphere, as well as independently.
• Must have exceptional time management skills and the ability to work well under pressure.
• Must be able to physically perform all cleaning duties.
• Cleaning all guest rooms within the required time limits (14 guest rooms per day, sometimes more depending on occupancy)
• Able to perform assigned duties with attention to detail, speed, and accuracy.
• Maintaining the hotels cleaning standards and exceeding standard expectations.
• Will be required to report maintenance deficiencies. Notifies management of any damage to guest rooms and ensures rooms are made ready for occupancy. Reporting all health and safety related concerns.
• Follow lost and found procedures, bagging, and tagging accurately.
• Responsible for maintaining cleaning tools and carts, reporting deficiencies.
• Being knowledgeable of our facilities and services, with the ability to promote and direct guests to those areas.
• Welcome and acknowledge guests; anticipate and address guests needs.
• Take and complete all required Brand Training. Following all Brand Standards requirements.
• Performs routine duties in cleaning and servicing guest rooms and public areas, and laundry if need be.
• Maintain linens, towels, and guest supplies in guest rooms.
• Assists in room inspection of the cleaned guest room. Being receptive to feedback.
• Knowledge of cleaning systems and chemicals.
• Follow company health & safety and security procedures.
• Communicate information to the appropriate hotel personnel on any concerns or issues accurately.
• Assisting other departments when necessary and available. Cross training or working at our sister properties.
• Deep Cleaning when assigned, being comfortable working with abrasive chemicals, and using PPE gear.
• Assisting in property walks, parking lot clean ups.
• Available to work varied shifts: days, weekends, and holidays.
• Perform other related duties assigned by the management team.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Sufficient time management skills
• Ability to work on their own and with teams

Perks:  

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel). 
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Hampton family!

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