Retail Manager And Retail Excellence job at STELLA MCCARTNEY 東京都, JP

Job Description

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Position: Retail Manager and Retail Excellence - Japan Role: Retail Manager/Retail Excellence Position level: Manager Reports to: Head of Commercial, Stella McCartney Japan Location: Tokyo Role Objective: Responsible for leading retail store teams for achieving the sales target with covering store team management, retail operations, retail excellence role. Reporting directly to the head of commercial and functional reporting to central retail excellence and training director. Also working closely with other teams in Japan such as MarComms, Allocation, BI, Buyer, VM, Customer service, Training. Need to maintain good communication especially with the store teams. Key Role and Responsibilities:
Oversee Store Performance: Manage multiple boutiques and department store locations, ensuring sales targets, operational excellence, and brand standards are consistently achieved.

Drive Retail Excellence Initiatives: Deploy and follow up on Retail Excellence programs, tools, and activities, ensuring successful communication and implementation across the region.

Coach & Develop Store Teams: Lead induction programs and continuous development for Store Managers and Sales Consultants, coordinating with internal departments.

Conduct Regular Store Visits: Monitor store execution, identify areas of opportunity, and ensure high standards in operations, service, and presentation.

Strengthening Department Store Relations: Build strong relationships and lead commercial negotiations with department stores

Analyze Sales & KPIs: Review performance reports and KPIs, implement strategic action plans to improve results and elevate store effectiveness.

Enhance Customer Experience: Support Mystery Shopping and performance analysis processes and implement improvement actions in collaboration with Retail Excellence and Retail teams.

Lead Training & Tool Implementation: Partner with global Retail Excellence, CRM, and commercial teams to roll out product, seasonal, and digital tool training

Share Best Practices: Promote success stories, performance highlights, and operational best practices within the regional retail network to foster continuous improvement.

Conduct Market & Competitor Analysis: Stay attuned to market trends and competitor activity through secret shops and field research, identifying new business opportunities and client experience enhancements.

Please note the above tasks are to provide an indication of the expected tasks but this list is not exhaustive of all activities. As this is a new role and due to the nature of the role in supporting the structure, there will be flexibility for additional tasks to be added to this list of duties. Your Talent:
Previous experience of retail store management/operations/Excellence and helping a retail business operate efficiently

Ability to be flexible with regular travel and occasional weekend or evening shifts

Experience of delivery & establishing high standards of customer service

Highly organized and has strong attention to detail

Be strategic and able to consider the wider business impact of decisions

Good team player with proven ability to partner with other departments

Highly motivated and can work independently or as part of a team

A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver training

Personal style: high level of energy, creativity, intellectual integrity, openness, directness, and resiliency is essential.

Ability to quickly establish strong credibility with team members and external resources

Sound analytical and organizational skills

Fluent in Japanese, Business level of English, other languages a plus

Excellence in communication and presentation skills

Proficient with business programs such as Excel, Word, and PowerPoint

Reward Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.
Employee discount

Exclusive staff sales and sample sales

Flexible working/core hours

Maternity/paternity enhanced

Volunteer and Birthday leave

Employee referral bonus

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview. At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.

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