Job Description

Your new company

A global leader in measurement instrumentation, services and solutions for industrial process engineering. They provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact. Their customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas and water & wastewater.

Your new role

A Contract Group Supervisor is a pivotal role in ensuring that service delivery aligns with contractual obligations and organizational standards. This dynamic position brings oversight, accountability, and leadership to vendor relationships and contract execution that drives operational efficiency and enhancing value across the board.

• Lead Service Contract Proposals, Service Contract Renewals, and MRO Contract Management team
• Establish, track and hold accountable for meeting key performance indicators (KPIs) with team and escalate issues when necessary
• Resolve escalated issues in conjunction with other functional groups
• Ensure delivery of contract group responsibilities
• Internal and External Coordination
• Facilitate communication between internal and external stakeholders (production centres, sales reps, and customers)
• Resolve disputes or service issues in a timely and professional manner
• Establish and multiply best practices across customer contracts for best mutual value with customer and company
• Reporting and documentation
• Prepare summaries and updates for leadership or procurement teams
• Process Improvement & Risk Management

What you'll need to succeed

• Contract management experience
• Leadership experience
• Communication skills and attention to detail
• Problem solving, time management and organizational skills
• A bachelor’s degree or equivalent experience

What you'll get in return

• A family-owned, highly committed company with a sustainable vision
• Lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning
• Work-Life Balance, offering flexible working hours and hybrid remote work opportunities
• On-Site Amenities such as fitness centre, multi faith room and wellness room
• A comprehensive company pension scheme and access to health offers that support our employees' overall wellness

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