Patient Experience Support Job at Life Medical Clinic, Whitecourt, AB

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  • Life Medical Clinic
  • Whitecourt, AB

Job Description

Patient Experience Support Location Whitecourt, AB :

We are seeking an organized and self-motivated support worker to join our team. As a Patient Experience Support Specialist, you will play a vital role in enhancing our patients' interactions and satisfaction within our health care facility. You'll also be responsible for ensuring quality improvement across our healthcare services.

KEY RESPONSIBILITIES:

You will aim to create a positive and supportive environment for patients throughout their healthcare journey by:

Facilitating Patient Experience Improvement

  • Analyzing patient experience feedback (from surveys, focus groups, etc.) to recommend improvements.
  • Providing educational and coaching opportunities for staff and providers based on patient experience principles.
  • Observing interactions and coaching to enhance patient-centered communication.

Acting as a Neutral Party

  • Listening actively and instilling trust when patients express concerns or sensitive care issues.
  • Conveying professionalism while addressing patient, provider, or staff concerns.

Performing additional duties as assigned.

Job Type: Full-time

Pay: $18.00-$23.00 per hour

Expected hours: 37.5 per week

Benefits:

  • Dental care
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Weekends as needed

Ability to commute/relocate:

  • Whitecourt, AB T7S 1P3: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer support: 2 years (preferred)

Location:

  • Whitecourt, AB T7S 1P3 (required)

Job-related location requirement:

  • Candidates must be within a 25-mile radius.

Work Location: In person

Job Tags

Hourly pay, Full time, Relocation, Shift work, Weekend work, Day shift,

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