Job Description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport  and  looking to fill the role of Night Auditor.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO! 

Position Summary

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7:30am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

• Follow up with guest regarding satisfaction with guest-related issues
• Process all guest check-ins & check-outs by confirming reservations, assigning room, and issuing and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem
• Review shift logs/daily pass on and document pertinent information in the daily pass on
• Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
• Process and confirm wake-up calls
• Proficient understanding of all emergency procedures
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette 
• Ensures compliance with all Front Office policies, brand standards, online training and procedures
• Any reasonable additional duties as requested by management
• Class 5 drivers license and  willing to drive hotel airport shuttle

What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills and values, that follow:

• 1+ years’ experience as a Guest Service Agent or similar
• High school diploma or equivalent
• Previous hotel and accounting experience an asset
• Ability to communicate in a professional manner with: guests, team members, and management 
• Ability to understand and adhere to proper credit and cash handling policies and procedures
• Ability to learn safety, emergency, and accident prevention policies and procedures
• Proficiency in Microsoft Word and Excel 
• Competent level of computer proficiency
• Ability to work flexible shifts, including evenings, weekends and holidays
• Class 5 driver's license is mandatory

Perks

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• Employee discounts on accommodations, dining, Marina, and Heath & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport). 
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family!

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