Job Description

Our Client

Our client is a well-established professional services firm seeking a Manager/Director, Human Resources & Operations to lead and manage its HR and office operations functions. This is a pivotal role that combines both strategic oversight and hands-on management, ensuring that the organization’s people and facilities are supported effectively.

The successful candidate will be responsible for managing the full employee lifecycle, fostering a positive workplace culture, ensuring compliance with employment standards and regulatory requirements, and overseeing day-to-day office operations. The Manager/Director will work closely with senior leadership and cross-functional teams to support business continuity, staff engagement, and operational excellence.

Responsibilities

Human Resources

• Lead all aspects of the employee lifecycle: recruitment, onboarding, professional development, retention, and offboarding.
• Maintain accurate employee records, job descriptions, and headcount reporting.
• Administer performance management programs, including timelines, documentation, and feedback processes.
• Collaborate with leadership and Finance on compensation reviews, salary benchmarking, and benefits/retirement program administration.
• Provide guidance on employee relations and foster a positive, collaborative workplace culture.
• Coordinate training and compliance programs, including professional development and CPD tracking.
• Ensure compliance with employment legislation and relevant regulatory requirements.
• Manage employee engagement and recognition initiatives.
• Act as the primary contact for employee inquiries on HR policies, benefits, accommodations, and workplace concerns.

Operations & Facilities

• Oversee the day-to-day operations of the office, including vendor management (e.g., cleaning, supplies, mail/courier, kitchen services, equipment).
• Liaise with property management and coordinate office-related logistics such as furniture, repairs, and space planning.
• Manage office access and security protocols in collaboration with IT.
• Track and manage HR and facilities budgets, identifying cost efficiencies.
• Coordinate logistics for internal events such as training sessions, staff events, and retreats.
• Ensure the workplace meets health and safety standards, including ergonomic assessments and emergency procedures.

Cross-Functional Collaboration

• Partner with Finance on payroll, benefits, insurance reporting, and compensation analysis.
• Work with IT on onboarding/offboarding processes, information security training, and business continuity planning.
• Support Marketing with the planning and execution of employee events and engagement initiatives.
• Assist the Managing Partner with compliance and regulatory reporting obligations.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 7+ years of progressive HR management experience, ideally within a professional services or legal environment.
• Strong knowledge of HR practices, employment legislation, and compliance requirements.
• Experience managing office operations, including vendor relationships and budgeting.
• Excellent interpersonal skills with the ability to build trust across all levels of the organization.
• Demonstrated success in shaping culture and driving employee engagement.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and adapt in a dynamic, fast-paced environment.
• HR certification (e.g., CHRP, CHRL, PHR, SPHR) is an asset.

REF# LI1372

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