Job Description

Location: Mississauga, ON

Hybrid: 3 Days On-Site ,2 Days Remote. Travel 20% of time.

Compensation: Competitive Base salary + Bonus + Company Vehicle.

We are looking for a Maintenance Team Lead / Supervisor with excellent communication skills and solid technical skills related to HVAC Equipment, Plumbing equipment or Commercial Kitchen Equipment. You will act as a Regional Manager for an equipment manufacturer and provide training, support to third parter contractors and authorized dealers.

We are looking for:

• Excellent Communication skills. An Electrican/Millwright background and/or Engineering or Electronics background from an accredited college or university.

• You will be able to communicate technical details with clients, equipment, accessories, consumables and spare parts to support cusomters, internal staff and business partners.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical

• Ability to effectively present information and respond to questions from groups of managers, clients, procedures or governmental regulations. customers and general public.

• Ability to write reports, business correspondence and procedure manuals. customers, and the general public.

• Ability to travel to USA, and across Canada (20%).

Your responsibilities will be:

• Interview, hire negotiate contracts for new Service partners (Maintenance Service Partners) as needed.

• Assisting in planning, directing and assigning the goals as it relates to service organization including inventory management, first time rate, and resolution time.

• Provide communication back to the Service Partners on their performance to ensure they can take the appropriate action to meet the needs of our customers.

• Prepares monthly territory reports and travel/calendar itineraries in a timely manner.

• Review and approve service partner warranty invoices and ensure invoices are processed in a timely manner.

• Administer field and in-house training sessions to train service partners on equipment (hardware and software), accessories, and consumables. Warranty process and expectations.

• Address complaints and resolve problems in a timely manner ensuring that the appropriate Service Partner is providing professional customer service.

• Supporting sales process including End Users, Equipment Dealers, Manufacturers Representative, Regional Sles Manager and Regional Sales Directors.

• Provide back-up support to other territories when needed.

Our client offers:

• Competitive base salary and structured bonus potential
• RRSP and Full Benefits
• 20 Days of Paid Time Off
• Tuition reimbursement
• Supportive environment for career growth and training.
• Global, Multi-national opportunities and support

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