Job Description

社名
社名非公開

職種
運用、保守、監視、テクニカルサポート

業務内容
Become a vital part of a dynamic team, resolving complex technical issues and directly impacting customer satisfaction!■About the companyOur client is a leading technology company offering innovative solutions within the Microsoft 365 ecosystem. They foster a collaborative and supportive environment, valuing continuous learning and professional growth. This is an exciting opportunity to contribute to a rapidly expanding team.■Role & ResponsibilitiesAs a Microsoft 365 Support Engineer, you will be the primary point of contact for resolving challenging technical incidents related to the Microsoft 365 platform. You will directly support customers via phone and email, troubleshooting complex issues and providing expert guidance. You'll leverage your deep understanding of the Microsoft 365 architecture to provide efficient solutions and proactively offer recommendations to improve customer experiences. This involves communicating clearly and effectively, even in high-pressure or sensitive situations.■Main tasks include・Lead the resolution of complex support incidents related to Microsoft 365.・Troubleshoot and resolve customer issues via phone and email.・Collaborate effectively with support teams to escalate and resolve complex issues.・Provide expert guidance and proactive recommendations to enhance customer satisfaction.・Document case details accurately and efficiently.・Conduct knowledge transfer sessions.・Perform daily reviews of support tickets.If you are interested in this position, please apply now. We look forward to hearing from you!#LI-Hybrid

求められる経験
■Requirements
・Minimum 2-3 years of experience in technical support, preferably within a customer-facing role.
・Must have hands-on experience with Exchange Online mail flow troubleshooting and Office 365 administration.
・Expert knowledge of SharePoint Online and OneDrive for Business, including metadata, crawled properties, and content types.
・Experience with Microsoft Teams and Skype for Business, including troubleshooting sign-in, calling, and licensing issues.
・Strong understanding of Active Directory and Office 365 licensing.
・Excellent written and verbal communication skills in English.
・Demonstrated ability to handle challenging customer situations.

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収800 ～ 1,200万円

賞与
-
雇用期間
期間の定めなし

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