Job Description

Under the general direction of the Branch Head Librarian, the Information Assistant will interact with customers of all ages to help create a positive and welcoming library experience for all. The position will provide information, help customers access library services in physical and/or digital form and provide programs for all age and ability levels within the library and community.

As the Information Assistant, you will:

• Assist customers in-person, over the telephone, and on-line with their information, readers advisory, and room booking needs.
• Instruct customers in the use of the Library’s ILS system, online databases, and Internet resources.
• Assist customers with specialized resources and tools, such as eBooks, the Library Online Computer Booking system, and Audiovisual resources as required.
• Assist with Public Computer training sessions and provide computer assistance as required.
• Prepare for and host adult, young adult and children’s programs, including equipment set-up as required.
• Provide programs for pre-schoolers and school age children.
• Assist in the creation of posters, booklists, reading guides and other marketing tools as assigned.
• Provide tours and orientation sessions as required.
• Assist in the maintenance and development of the collection.
• Take charge of the library or section in the absence of the Branch or Section Head or designate.
• Assist in promoting library materials and services.
• Perform other related duties consistent with the classification as required.

Your education and qualifications include:

• Undergraduate degree or an equivalent combination of training and experience.

• Ability in Reference/Reader’s Advisory work an asset.

• Ability to provide assistance to both children and adults.

• Ability to deal effectively with the public and staff members.

• Ability to communicate effectively both orally and in writing.

• Must possess a good general knowledge of literature and a variety of subject areas, as well as of current affairs and trends.

• Ability to operate A.V. equipment an asset.

• IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service at application.

Conditions of employment:

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit
• Must be physically capable of performing the duties of the position (i.e. Must be able to lift boxes and equipment weighing 20-25 pounds, and set up tables, chairs, banners, etc.)
• Must be able to work evenings and weekends.

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