Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We’re looking for an IT User Support I to join our growing team!
What you’ll do here:
Respond to users (brokers / employees) regarding computer systems issues or questions.
Record all queries in order to document the steps leading to the resolution of the problem.
Intervene in critical situations in the event of a system failure.
Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales.
Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems.
Participate in the development of documentation intended for users in collaboration with the other support services of the company.
What you bring to the table:
At least 1 year of experience working in a Help Desk environment
Experience or knowledge of FreshDesk Ticketing system or any ticket management software
In-depth knowledge of PCs and centralized system environments
Knowledge of Windows, MS Office, Lotus Notes, LAN / WAN
Being customer oriented
Team spirit
Analysis and synthesis
Be action oriented
Bilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.
#LI-Hybrid
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
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