Job Description
Appealing Points: - Diverse and Hands-On Technical Exposure: Work across a broad spectrum of IT tasks—from end-user support and PC setup to server operations and network configurations—offering continuous learning and development in both hardware and software domains.
- Opportunity to Influence and Grow: Ideal for proactive professionals, this role encourages initiative with opportunities to lead, mentor, and contribute to automation and process improvement through scripting, imaging, and system optimization.
- Dynamic and Collaborative Environment: Engage directly with end-users and cross-functional teams in a fast-paced setting, while supporting critical internal systems like Active Directory, file servers, and mobile device connectivity—ensuring no two days are the same.
Annaul Salary : 8 Million and Above
Job Description:
- We are seeking an experienced and proactive IT Support Engineer to provide end-user support, PC setup, and infrastructure operations within a dynamic environment. The role involves troubleshooting, system configuration, and maintenance of both hardware and software, while ensuring smooth day-to-day IT operations
Job Responsibility:
- Perform PC kitting, setup, maintenance, and operation, including primary failure analysis and recovery support.
- Provide helpdesk and troubleshooting support for end-users (onsite and remote).
- Handle device driver applications, software installation, and license activation.
- Configure network connections for mobile devices (Wi-Fi, tablets, smartphones) and provide general connectivity support.
- Conduct operation verification, manual/document creation, and operational management of in-house IT products.
- Support and manage internal applications such as file servers, email systems, Active Directory, and VLANs.
- Assist in server and network configuration changes within the scope of routine operations.
Job Qualification:
- Understanding of basic IT concepts and terminology (CPU, memory, SSD, video card, domains, IP addresses, MAC addresses, etc.).
- Experience in identifying IT devices and installing/uninstalling applications.
- Hands-on experience with Windows PC kitting and/or helpdesk support.
- Proficiency with Office applications (Excel, Outlook, etc.).
- Experience in Wi-Fi setup and connectivity support for mobile devices.
- Strong communication skills with the ability to interact confidently with end-users in person.
Preferred Skills
- Experience leading or mentoring a team.
- Knowledge of PC hardware assembly/disassembly and recovery of broken PCs.
- Ability to create batch files, scripts, macros, or VBA automation.
- Experience in server OS installation, configuration, and operations.
- Familiarity with PC imaging and deployment tools.
- Prior helpdesk or IT department experience (onsite or client-based).
- Basic understanding of networking concepts (global vs. private IPs, LAN/router configuration).
- Hands-on experience with Active Directory management.
- Experience in webpage creation (HTML, CGI) and using FTP/SCP for uploads.
- Experience in IT asset management, procurement, and vendor coordination.
Language proficiency : Native Level Japanese (JLPT N) and Business Level english.
Company Description
The Consumer Business Division plans, develops, sells, and operates games and digital services for home video game consoles, PCs, and smart devices.
In addition, we have more than 16 development and sales bases overseas, and we create original contents that capture local needs which are gaining great support in overseas markets, and go to the whole world. It is expanding.
In addition, utilizing the know-how and assets cultivated through the game business, we are promoting the development of original new businesses that go beyond games.
Job Requirements: English 2, basic it concepts, it device installations, networking, Japanese JLPT N
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