it service & customer success manager @american multinational marketing firm. Job at Randstad, 東京23区

K21sc0h1OWtsUkhURjNVRXVVM1QvWDc0
  • Randstad
  • 東京23区

Job Description

社名
社名非公開

職種
その他 技術系(IT・Web・通信系)

業務内容
Lead enhancement, modification, and operation of new frameworks and update incident management processes.
Work in a highly diverse engineering team, with an international work environment.
Opportunity to redefine service quality standards and improve system operations.

求められる経験
【Essential Requirements / 必須要件】

■ 5+ years of IT Service Management experience, including 3+ years in system monitoring and incident management.

■ Strong knowledge of ITIL frameworks and best practices. Experience using IT Service Management (ITSM) tools.

■ Able communicate with engineers in English regarding system incidents and clearly explain the situation to non-engineering business teams (operations, sales, etc.).

■ Language Proficiency: Fluent Japanese and Business-level English required.

保険
健康保険 厚生年金保険 雇用保険,健康保険

休日休暇
土曜日 日曜日 祝日

給与
年収750 ~ 1,200万円

賞与
25%
雇用期間
期間の定めなし

Job Tags

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