Job Description

About the Company

JAKALA is a data, AI, and experiences company that creates meaningful and lasting impact globally.

Across more than 30 cities in 21 countries, our people combine strategy, technology, creativity, and operations to deliver tailored experiences and transformative solutions with data and AI at the heart. Jakalers are a diverse and multifaceted group of more than 3,000 individuals with passion, ambition and bright ideas. This unique mix of talents has become the distinctive factor that inspired our purpose: Together to get there.

At JAKALA, creating a better world is our ultimate purpose; we aim at creating value for all stakeholders in a sustainable way with a focus on ethics, climate and quality. In 2021, we decided to become a Benefit Corporation, demonstrating our long-term commitment to protecting the principles and values that guide our actions.

About the Role

As a Project Manager, you play a critical role in overseeing project delivery from inception to completion. Your responsibilities include creating project plans, managing resources, and ensuring timely execution while maintaining clear communication with stakeholders. ​

This role is instrumental in driving project efficiency and client satisfaction through effective leadership and strategic oversight. It offers a pathway for career growth within the project management field, with opportunities to expand your skills and take on bigger and increasingly complex projects.

Essential Functions

Project Management ​

• Create detailed project plans outlining tasks, milestones, timelines, and resource allocations.​
• Track project progress and provide regular status updates to clients and internal stakeholders.​
• Identify, document, and elevate project risks and issues; provide potential mitigation options and next steps to cross-functional team members.
• Monitor project budgets and expenses, tracking hours and dollars to align with projected spend.​
• Prepare project documentation, including project plans, schedules, status reports, and post-project evaluations.​
• Present and report on project status to clients and internal stakeholders.​
• Coordinate user acceptance testing (UAT) and feedback collection from clients, working with team leads to incorporate feedback into project revisions as needed. ​

Team Management​

• Help prepare for and drive project kickoff meetings with clients and internal team members to communicate project goals, scope, and requirements.​
• Coordinate with designers, developers, solutions consultants, analytics specialists, and other team members to ensure project tasks are completed on schedule and within budget.​
• Conduct regular team meetings and check-ins to review activities and deliverables, overall project status, address challenges, and ensure alignment on project objectives.​
• Collaborate with quality assurance teams to ensure that deliverables meet quality standards and client requirements.​
• Serve as the overall point of contact for all aspects of the project from kickoff to closure.

Client Management​

• Manage client communications and expectations throughout the project lifecycle, addressing and elevating questions and concerns.​
• Manage weekly client status meetings to update stakeholders on the progress of deliverables, review documented decisions and next steps, and review budget and hours used and remaining.​
• Represent the company with a professional, collaborative approach in all communications with clients, partners, vendors, etc.

Practice Development ​

• Assist with post-launch reviews and lessons learned sessions to identify opportunities for process improvement and knowledge sharing.​
• Help identify opportunities for process and workflow improvement and overall Practice efficiency.​
• Foster an environment of continual growth by leaning into new and diverse projects.

Qualifications & Requirements

• 2-5 years of experience in a project management role at an agency (web or creative agency preferred).
• Good grasp on web principles and processes such as software development, systems integration, architecture, etc.
• Understands creative operations, information architecture, page building, etc.
• Experience with project management methodologies (e.g., Agile, Waterfall).
• Proficiency in project management tools like Microsoft Project, or Smart Sheets Project Management software.
• Strong organizational skills, attention to detail, and ability to work under pressure
• Strong management skills and the ability to drive multiple complex projects forward simultaneously.
• Ability to quickly identify project issues, escalate effectively, and generate solutions proactively.
• Excellent communication and presentation skills to engage technical and non-technical stakeholders.
• Understanding of budgeting, scheduling, and resource management.
• Proven track record of successfully managing projects with a focus on delivering quality results to meet project objectives.
• Experience in leading cross-functional teams and coordinating project tasks to ensure timely delivery within budget constraints.
• Ability to foster team collaboration and mentor junior team members to enhance project performance​.
• Strong client communication and relationship management skills, with the ability to understand client needs, manage expectations, and effectively address inquiries and concerns throughout the project lifecycle.
• Strategic thinker with a proactive approach to driving project efficiency and innovation.
• Proficient in identifying opportunities for process improvements and implementing solutions to enhance project outcomes.
• Effective communication skills to facilitate clear and concise project updates, stakeholder meetings, and client presentations.
• Ability to negotiate and resolve conflicts to maintain project momentum and achieve desired outcomes.​
• Familiarity with project management tools and systems.
• Capable of leveraging these frameworks to streamline project workflows and optimize resource allocation.
• Problem-solving abilities to anticipate and mitigate project risks, ensuring adherence to project timelines, budgets, and quality standards while maintaining a focus on client satisfaction and project success.

Compensation Range: $75,000-$90,000 CAD (depends on experience)

At Jakala, we are committed to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. We celebrate diversity and strive to create an inclusive workplace where all employees feel valued and respected. We also understand that accommodations may be necessary to ensure equal access to employment opportunities. If you require accommodations to apply for a position or participate in the hiring process, please contact us at jobhelp@jakala.com .

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