【About Project】
Join a global transformation initiative for a leading insurance client.
You will play a key role in driving digital transformation projects, leveraging modern cloud and automation technologies to streamline development and deployment processes across enterprise systems.
【Advantage of the position】
You will get opportunity to work in modern tech stack. Leadership team can assist for the individual career growth and learning.
Applicant will learn new technology, domain, automation and AI initiatives for transformation projects.
【Role and responsibilities】
-Fluent in reading, writing, and conversing in both Japanese & English languages to establish good coordination and communication with Customer, Onsite and Offshore teams
-Skilled Genesys Cloud Developer to design, develop, and maintain customer engagement solutions using Genesys Cloud (CX) platform.
-Have hands-on experience in Genesys Cloud Architect, APIs, integrations with a strong understanding of contact center technologies and cloud-based communication systems.
-Design and Develop call flows, IVRs, Bot Flows, and routing strategies using Genesys Cloud Architect.
-Integrate Genesys Cloud with CRM, ticketing, and backend systems using APIs, Web Services Data Actions, and AWS/Azure connectors.
-Implement Omnichannel routing (voice, chat, email, messaging) and configure queues, skills, and agents.
-Develop custom solutions leveraging Genesys Cloud APIs, SDKs, and serverless functions (AWS Lambda / Azure Functions).
-Configure and maintain Edge devices, SIP trunks, and telephony components.
-Support CI/CD pipelines for Genesys Cloud deployments using tools like Terraform, GitHub Actions, Jenkins, etc.
-Troubleshoot issues related to routing, integrations, or platform performance and coordinate with Genesys support.
-Collaborate with business analysts, architects, and QA teams to ensure solution quality and stability.
-Document solution designs, configuration, and deployment procedures.
-Stay updated with Genesys Cloud new releases, features, and best practices.
【Must】
-JLPT N2 or above certified. Fluent in reading, writing, and conversing in Japanese with native speakers
-Must have 2 to 10 years of IT experience Genesys Cloud CX (PureCloud) development and configuration.
-Hands-on experience in scripting or programming (Python, Node.js, JavaScript preferred).
-Strong understanding of Architect Flows, Call Routing, and Data Actions.
-Experience with Genesys Cloud APIs (REST), SDKs, and Web Services.
-Knowledge of Terraform or Infrastructure-as-Code for Genesys Cloud setup and automation.
-Familiarity with contact center concepts – ACD, IVR, Routing, Skills, Queues, Agent States.
-Experience with Git-based version control, CI/CD pipelines, and DevOps practices.
-Understanding of OAuth, JSON, and RESTful APIs.
-Integrate Genesys Cloud with CRM, ticketing, and backend systems using APIs, Web Services Data Actions, and AWS/Azure connectors.
-Implement Omnichannel routing (voice, chat, email, messaging) and configure queues, skills, and agents.
-Configure and maintain Edge devices, SIP trunks, and telephony components.
-Knowledge of Workforce Engagement Management (WEM) in Genesys Cloud.
【Nice to have】
-Basic understanding of telephony protocols (SIP, RTP, WebRTC).
-Experience with speech analytics, recording, and reporting configuration.
-Knowledge of Genesys Cloud Digital channels (email, chat, messaging).
-Familiarity with Salesforce integration.
-Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Developer).
-Familiarity with Conversational AI integration (Google Dialoglow, Amazon Connect, etc.)
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