Job Description

A leading player in the entertainment and gaming industry is seeking a dynamic and experienced General Manager to oversee full-scope operations of a major gaming and hospitality venue. This high-impact leadership role supports regional executive leadership and oversees all departments, including Gaming, Food & Beverage, Security, Facilities, Human Resources, Marketing, and Guest Services. The General Manager is accountable for the successful day-to-day and strategic operations of the property. This includes ensuring financial performance, operational excellence, and a superior guest experience while maintaining compliance with regulatory requirements. You'll lead a passionate and diverse team, helping foster a high-performance, collaborative culture.

Description

• Lead and inspire departmental teams across all functions including gaming, food and beverage, facilities, and customer service.
• Provide oversight of department-level business plans and budgets, ensuring alignment with organizational goals and resource allocations.
• Analyze financial and operational performance data to inform strategic decisions and drive profitability.
• Review and enhance internal procedures to improve efficiency and guest satisfaction.
• Collaborate with senior leadership on long-term planning, policy implementation, and regional growth strategies.
• Champion employee engagement, performance development, succession planning, and training initiatives.
• Ensure adherence to all relevant policies, procedures, and licensing regulations.
• Represent the property in the community and with key stakeholders as needed.
• Travel within the region may be required on occasion.

Requirements

• Minimum 5 years of progressive management experience in hospitality, gaming, or related service industries.
• Proven leadership in multi-department operations, ideally including casino/gaming experience.
• Post-secondary education in Business Administration, Hospitality, or related discipline is preferred.
• Must be able to work on-site, including evenings, weekends, and holidays as needed.
• Physical ability to stand or walk for extended periods and perform light physical tasks (bending, lifting, reaching).
• Fast-paced environment requiring multitasking and adherence to tight deadlines.
• Strong financial and operational acumen, with experience in budgeting and performance analysis.
• Exceptional communication, decision-making, and interpersonal skills.
• Comfortable leading in a fast-paced, high-traffic environment.
• Strategic thinker with the ability to implement change and drive results.

Corporate Culture

• Competitive Compensation:
• Health & Dental Coverage: Comprehensive benefits to support your well-being
• Employee Retirement Savings Plan: Helping you plan for the future
• Uniforms Provided: Professional appearance, no cost to you
• Employee Assistance Program (EAP): Mental health and wellness resources
• Meal Discounts: Enjoy savings during your shift
• Performance Bonuses: Rewarding excellence and achievement
• Employee Recognition Programs: Celebrate success with Employee of the Month and Employee of the Year awards

Contact Janis Romeskie at 403.670.9101 x4 or submit your resume in confidence below.

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