Job Description

An established entertainment destination in Calgary is seeking a skilled and motivated Gaming Manager to oversee the day-to-day operations of its table games department. This is a high-impact leadership role responsible for ensuring the smooth execution of games, regulatory compliance, exceptional guest service, and team development. As Gaming Manager, you’ll be at the heart of the gaming floor, providing leadership and guidance to dealers and pit staff while upholding the integrity of all table games. You will play a vital role in maintaining a safe, efficient, and engaging environment for both guests and employees, while ensuring strict compliance with all gaming regulations and internal controls.

Description

• Oversee the daily operation of all table games, ensuring smooth gameplay and adherence to internal controls
• Lead, support, and develop a team of table games employees, promoting a positive and performance-driven culture
• Monitor gaming activities and ensure strict compliance with all provincial gaming regulations and internal procedures
• Respond to incidents involving suspected cheating, theft, or other irregularities, and report appropriately
• Ensure secure handling and storage of gaming assets, equipment, and sensitive materials
• Maintain a high level of visibility on the floor to support both staff and guests
• Act as the senior leader in the absence of upper management, providing operational continuity and sound decision-making
• Deliver exceptional guest service by promoting engagement, resolving escalated issues, and reinforcing service standards with staff

Requirements

• Minimum 3 years of experience in casino operations or table gaming management
• Strong knowledge of table games, gaming regulations, and security procedures
• Proven leadership and team management skills in a high-paced, guest-facing environment
• Excellent communication, interpersonal, and conflict resolution skills
• Strong organizational and time management abilities
• Ability to remain calm and effective under pressure
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• On-site role in a dynamic casino environment
• Standing and walking for extended periods

Corporate Culture

• Competitive Compensation: Based on experience, with performance-based bonuses
• Health & Dental Coverage: Comprehensive group benefits
• Employee Retirement Savings Plan: To help you plan for the future
• Uniforms Provided: At no cost to employees
• Meal Discounts: On-site savings for staff meals
• Employee Assistance Program (EAP): Mental health and wellness support
• Recognition Programs: Including Employee of the Month and Employee of the Year

Contact Janis Romeskie at 403.670.9101 x4 or submit your resume in confidence below.

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