Job Description

Bilingual Bangladesh/English Customer Service *Provide assistance to cab drivers at a walk-up service window. *Assist customers from diverse backgrounds. *A friendly and professional demeanor. *Ability to explain the same answers to repetitive questions in multiple ways. *Willing to become a Subject Matter Expert. *Develop business relationships with key clients. *Out of the boxer thinker willing to create new methods and projects. *Exceptional computer skills. *High attention to detail. *Identify trends related to service requests and proactively seek out solutions. *The ability to multi-task and stay organized. *Follow up skills. *Critical thinking and problem-solving skills. *Ability to work quickly under pressure. Additional opportunities *Ability to create training materials via screen capture video and strong writing skills *Contribute to weekly executive reporting *Key Performance Indicators *Work with technical team to improve and trouble shoot systems *Assist with emails responding in an appropriate manner *Experience in face to face customer service in a service center environment Must have excellent MS excel skills On-site in Long Island City Day shift Should speak one or more of the following Bengali, Hindi and/or Ordu #ZR About Equiliem Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive. Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services. For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience. Benefits We offer a comprehensive benefits package to our employees, which includes: ~ Medical Insurance ~ Vision & Dental Insurance ~ Life Insurance ~401K ~ Commuter Benefits ~ Employee Discounts & Rewards ~ Payroll Payment Options EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (732) 238-6050 .

Job Tags

Contract work, For contractors, Day shift,

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