Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

At Equinix, we’re powering the world’s digital economy by connecting businesses through our cutting-edge platform. We’re seeking a passionate Customer Project Manager to drive impactful projects and forge global connections. If you’re ready to innovate, collaborate, and grow with a company shaping the future of connectivity, this is your moment to make a difference! 

Why Equinix? 

• Global Impact: Work on projects that transform businesses worldwide, collaborating with diverse teams and industry leaders

• Career Momentum: Accelerate your growth with mentorship, hands-on experience, and Equinix’s world-class training programs

• Inclusive Innovation: Thrive in a diverse, collaborative culture that celebrates bold ideas and empowers creativity

• Competitive Rewards: Enjoy robust compensation, comprehensive health benefits, and wellness programs to fuel your success

• Purpose-Driven Mission: Build a sustainable, interconnected future by enabling the digital solutions that power the globe

Responsibilities

As a Customer Project Manager, you’ll drive projects that connect customers to Equinix’s global platform. Your core competencies will include: 

Project Delivery 

• Develop and execute clear project plans using modern tools, coordinating across teams to meet milestones and deliver results

• Track risks and dependencies, with guidance to ensure projects stay on course

Stakeholder Engagement 

• Build relationships with key stakeholders, communicating fluently in Japanese and English to align goals and maintain transparency

• Engage diverse teams and clients using professional tools like status reports, with feedback from senior colleagues

Customer Success 

• Manage customer deployments, creating plans for key milestones and resolving standard issues independently

• Communicate directly with customers, applying knowledge of Equinix’s products to drive satisfaction and handle mid-level escalations

Qualifications

We’re seeking a forward-thinking professional ready to grow into a pivotal role at Equinix. Our ideal candidate brings: 

• Potential & Drive: 2+ years in project management or customer-facing roles, with a hunger to learn and excel in a global environment

• Language Skills: Fluency in English and Japanese (verbal and written) to connect with global clients and teams seamlessly

• Tech Fluency: Proficiency in MS Word, Excel, and Outlook, with a knack for adapting to new tools and processes

• Collaborative Mindset: Strong analytical, presentation, and interpersonal skills to inspire trust and teamwork across diverse stakeholders

• Growth-Oriented Credentials: Bachelor’s degree preferred (or equivalent experience); Project Management certification (e.g., CAPM, PMP) is a plus

• Innovative Spirit: A proactive, adaptable approach, eager to contribute fresh ideas and thrive in a fast-paced, inclusive culture

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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