Job Description

Client Experience Manager – Gee Beauty Toronto

Location: Toronto Studio

Type: Full-Time

Reports To: Store Director

About Gee Beauty

Gee Beauty is a modern makeup, skincare, and wellness destination offering a curated edit of treatments, products, and experiences designed to help clients look and feel their best.

We are known for our elevated service, warm connection, and team-driven culture that celebrates education, authenticity, and growth. Our Toronto studio is the heart of the brand — a dynamic, fast-paced environment that blends beauty, retail, and client experience seamlessly.

About the Role:

The Client Experience Manager plays a vital leadership role in ensuring that every Gee Beauty guest experiences excellence from the moment they enter the studio to the moment they leave.

You will lead the Client Experience Team , oversee daily front-of-house operations , and work closely with the Store Director to drive sales through education, connection, and consistency.

This role is ideal for a natural leader who thrives in a people-first, detail-oriented, and service-driven environment.

Key Responsibilities:

Leadership & Team Development

• Lead, coach, and inspire the Client Experience Team to deliver exceptional service every day.
• Foster a positive, professional, and growth-oriented team culture.
• Support with scheduling, training, and ongoing performance feedback.
• Lead daily team touchpoints to align on studio goals, priorities, and updates.

Client Experience Excellence

• Ensure the highest level of hospitality and professionalism across all client interactions — in person, over the phone, and online.
• Model and reinforce sales through education , ensuring clients feel informed, inspired, and supported.
• Anticipate client needs and ensure the studio runs smoothly, even during peak times.
• Address client concerns with empathy, discretion, and brand alignment.

Operational Management

• Oversee day-to-day front-of-house operations, including the POS system, appointment management, and product + service waitlists.
• Partner with the Store Director to manage staffing coverage, scheduling needs, and studio flow.
• Ensure the front desk, waiting area, and treatment transitions meet Gee Beauty’s aesthetic and service standards.
• Support inventory management for front desk supplies, product testers, and merchandising needs.

Sales & Brand Alignment

• Drive team performance through goal setting, education, and accountability.
• Collaborate with the Store Director to identify opportunities for service and product growth.
• Ensure every client interaction aligns with Gee Beauty’s brand voice and values.
• Support events, product launches, and training sessions as needed.

Who You Are

• An inspiring and supportive leader who leads by example.
• Highly organized, proactive, and calm under pressure.
• Passionate about beauty, wellness, and creating meaningful client experiences.
• A clear communicator with strong emotional intelligence.
• Someone who thrives in a fast-paced, high-touch environment and enjoys collaborating with others.

Qualifications

• 3+ years of leadership or management experience in beauty, retail, hospitality, or wellness.
• Strong understanding of luxury service, client care, and sales through education.
• Experience managing a small team and supporting scheduling or operations.
• Familiarity with booking systems and POS software.
• Flexible availability, including evenings and weekends.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Full benefits provided by Gee Beauty.
• Employee product discounts.
• Seasonal gifting.
• Ongoing brand education and professional development.
• Growth opportunities within Gee Beauty’s expanding brand.

Join Our Team

As a Client Experience Manager, you’ll play an essential role in leading the front-of-house experience and shaping the daily energy of the studio.

You’ll balance people, operations, and brand - helping both clients and team members feel confident, supported, and inspired every day.

To apply: Please email your resume and a short note about why you’d love to join Gee Beauty to hr@geebeauty.com

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