Job Description

Job Description

Job Description

We are seeking a customer-focused and driven Counter Sales Associate who thrives in a fast-paced environment and enjoys helping customers find the right products for their needs. Our ideal candidate is detail-oriented, eager to learn, and always looking to expand their product knowledge and customer relationships!

A Day in the Life:

As a Counter Sales Associate , you will be the first point of contact for customers, assisting them in selecting, applying, and purchasing a wide range of fasteners, industrial hardware, tools, and maintenance and shop supplies . You will serve a variety of industries, including transportation, heavy equipment, maintenance and repair departments, sand/gravel pits, and machine shops . This role is ideal for someone who enjoys problem-solving, working with people, and providing excellent customer service in a fast-paced environment.

Key Responsibilities:

• Assist walk-in and telephone customers with product inquiries, special requests, and pricing.
• Identify customer needs, clarify product specifications, and locate or retrieve products.
• Finalize transactions and assist with product shipments when necessary.
• Build and maintain positive relationships with new and existing customers.
• Promote company products and services to drive additional sales.
• Maintain a clean, organized, and professional storefront.
• Represent TSP as a pillar of the Tacoma Screw way!

Required Skills & Experience:

• Education: High School Diploma or GED required.
• Experience: At least one year of retail experience , preferably in an industrial setting.
• Communication: Strong verbal and written communication skills.
• Technical Skills: Basic computer literacy to process orders and manage inventory.
• Math & Organization: Ability to calculate pricing and manage multiple customer needs efficiently.
• Teamwork & Independence: Must be able to work both independently and collaboratively in a team setting.
• Self-Motivation: A proactive and customer-focused mindset.

Physical Requirements:

• Position requires;
• Lifting and moving objects up to 50lb and performing physical demands of stocking and order fulfillment.
• Performing repetitive movements throughout the shift including but not limited to, bending, reaching, and lifting.
• Standing and walking for extended periods.
• Unloading freight, stocking shelves, and handling inventory.
• Work in an environment that requires maintaining a consistent and often fast pace including quickly retrieving orders.
• Frequent use of computer/keyboard and phone work.

About Us:

Tacoma Screw Products is a distribution company that has been supplying industrial supplies, fasteners, and tools to contractors, businesses—both small and large—and individual retail customers since 1946.

We serve a unique mix of wholesale and retail customers, which allows us to operate outside of traditional “retail hours.” We are closed on nights, Sundays, and holidays, giving our employees a better work-life balance.

At Tacoma Screw Products, we take pride in our team, our stores, and our extensive product knowledge. Customer service is our top priority—because our people are what make us great!

This position will be located at our Burlington Store;

Compensation & Schedule:

• Full-Time: 40 hours per week.
• Starting Pay: $20 per hour.
• Pay Range: $20 - $24 per hour
• Annual Bonus: Discretionary year-end bonus.

Comprehensive Benefits & Support:

We believe in taking care of our team, which is why we offer a robust benefits package designed to support your health, financial future, and work-life balance.

After 90 days of employment, employees are eligible to participate in the following benefit programs:

Fully Covered Health Benefits

We invest in your health by covering 100% of premiums for Medical, Dental, and Vision insurance for you and your eligible dependents. Meaning there are no payroll deductions from employee’s paychecks to cover insurance premiums.

Financial & Insurance Protection

• 401K with a 3% Company Match – Helping you plan for the future with employer contributions.
• Company-Paid Life Insurance, AD&D, & Long-Term Disability – Providing security and peace of mind at no cost to you.

Time Off & Work-Life Balance

We recognize the importance of rest and personal time. Our time-off benefits include:

• 7 Paid Holidays, plus Half Days on Christmas Eve & New Year’s Eve
• 5 Paid Personal Days during your first year
• Paid Sick Leave
• Vacation Accrual Begins After One Year,

Employee Assistance & Support

• Employee Assistance Program (EAP) – Confidential support for personal and professional challenges.

Additional Details:

The job posting highlights the most critical responsibilities and requirements of the job; this is not all inclusive. There may be additional tasks, responsibilities, and qualifications for this job.

Tacoma Screw Products is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age.

For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal.

If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 253-572-3444 or humanresources@tacomascrew.com

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