Job Description

Mandate:

We are seeking an experienced Cargo Wise Administrator to join our team, reporting to the Global Control Tower Manager. In this role, you will be responsible for the day-to-day administration and maintenance of our global operating system. Additionally, you will play a key role in supporting the implementation and rollout of the Cargo Wise platform across our international offices. 

Main Responsibilities:

• Global support and maintenance of CargoWise 

• Conduct user training and maintain training materials 

• Ongoing auditing of global system usage 

• Assisting in the deployment of Cargo Wise in new areas and markets

Requirements:

• Advanced knowledge of Cargo Wise One 

• Knowledge of SQL 

• Completion of CargoWise CCP Certification prior to starting the position 

• Highly independent learner 

• Strong background in with Cargo Wise Workflow and Documentation customization.

Key Responsibilities:

Support

• Respond to daily user support tickets
• Escalate critical issues to WiseTech as needed
• Communicate system issues to impacted users

System Maintenance

• Configure and manage system settings, including registry and configuration files (companies, branches, etc.)
• Maintain user access and security: create/remove users, reset passwords, manage security groups
• Perform database and organizational maintenance, including audits
• Manage system files and workflows
• Develop and maintain workflows and dashboards

Documents & Reports

• Maintain custom documents, document packs, and reports

Training & Documentation

• Provide training to end users and superusers
• Deliver ongoing training on new features and processes
• Update and maintain system documentation in SharePoint
• Conduct regular job audits to ensure data integrity and compliance

What We Offer:

• Equal opportunity employer
• Competitive compensation
• Comprehensive health and dental care
• Wellness Reimbursement Program

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