Job Description

Job Description

Job Description

Oregon Urology Institute has a full-time position available for a Call Center Representative .

This customer/patient service opportunity will allow you to assist in the health journey for our patients and make a difference. Work with a really fun team!

Oregon Urology Institute is one of the largest, most advanced urological centers in the Northwest. Oregon Urology Institute provides patients with some of the region's finest medical experts covering every major urological specialty using proven and leading-edge technologies such as robotic surgery, immunotherapy, and radiation therapy.

Essential Functions:

• Answers/routes phone calls to appropriate department
• Schedules patient appointments by entering/verifying/changing patient demographics or insurance coverage in the computer
• Respond to messages and appointment requests via patient portal
• Make outbound calls to schedule new and existing patient appointments based on incoming referrals
• Other tasks as assigned

Experience:

• Minimum of 1-2 years of any customer service experience preferred
• Minimum of 1-2 years of recent healthcare setting is preferred but not required
• Previous inbound call center experience a plus

Knowledge:

• Computer and typing experience required
• Scheduling, Medical terminology, knowledge of medical procedures preferred but not required

Skills:

• Ability to clearly communicate, verbal & written
• Multi-tasking
• Flexible and quick learner

Education:

• High school graduate

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

All candidates must pass a drug screen and background check in order to be considered for employment.

This is a Full-time position. Oregon Urology Institute offers excellent employer paid life, health, dental and vision, voluntary benefits and a generous retirement. For full consideration, please apply!

Oregon Urology Institute is an equal opportunity employer that is committed to fair and impartial treatment of employees, job applicants, and contractors, and to maintaining a discrimination and harassment-free work environment where people treat one another with respect. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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