Job Description

Bariatric Patient Coordinator - Clinic 360 (Bariatric and Plastic Surgery Clinic)

Job Summary:

Clinic 360, a leading Bariatric and Plastic Surgery Clinic and subsidiary of Think Research, is seeking a skilled and autonomous Bariatric Patient Coordinator to join our team. The Bariatric Patient Coordinator plays a crucial role in providing exceptional patient services following bariatric surgery consultations. The ideal candidate will have a strong sales-oriented approach, a caring and personable demeanor, and the ability to work proactively. You should be comfortable maintaining an online presence and excel in communication and organizational skills. As a Bariatric Patient Coordinator, you will take the lead in managing patient inquiries, providing education, and facilitating lab tests and result communication. This is a Full-Time position primarily scheduled from 9:00 a.m. to 5:00 p.m. on weekdays, with occasional flexibility required.

Reports to: Bariatric Director, Nursing Director

Responsibilities:

• Serve as a clinic ambassador for the 360 Sleeve program, representing Clinic 360 to potential patients.
• Act as a proactive and autonomous lead in coordinating and providing continuity of patient care.
• Facilitate lab tests and results for patients and maintain efficient communication.
• Respond to patient inquiries, providing education, information, and a caring approach to patients.
• Screen patients following consultation appointments, ensuring they meet the necessary criteria for bariatric surgery. Work collaboratively with other departments (ie: Nutrional Services & Anesthesia) to facilitate the patients consultation appointments in preparation for surgery.
• Maintain patient files and ensure surgeons and the team have the latest information on upcoming surgeries and procedures, ensuring that all required documentation is properly prepared and in order for surgery.
• Assist surgeons during consultations and schedule follow-up appointments as directed by the physician.
• Collaborate with the marketing team, sharing patient insights, and acting as a thought leader for campaigns.
• Maintain a strong online presence to effectively engage with patients.
• Coordinate care with other clinic staff to maintain continuity of care and deliver exceptional service to patients.
• Address patient complaints and concerns, escalating them to the Medical or Nursing Director as needed.
• Collaborate in the completion of required documentation, including consent forms.

Note: This is not exhaustive and may be subject to change or modification as needed.

Requirements:

• Bachelor's degree in a relevant field.
• Minimum of 1 year of relevant experience in patient care coordination, medical office administration, or similar roles.
• Nursing background is considered an asset.
• Experience with surgical, bariatric, or weight loss patients.
• Superior verbal and written communication skills.
• Proficiency in MS Outlook and Word.
• Experience with electronic medical record systems, and knowledge of Telus CHR is considered an asset.
• Strong customer service orientation with a caring and personable demeanor.
• Ability to effectively present and communicate product information to potential customers.
• Highly motivated, proactive, and autonomous with a passion for achieving sales success.
• Ability to work in a fast-paced, target-driven environment.
• Strong organizational skills.
• Flexibility to adapt to changing priorities and business needs.

Clinic 360 and Think Research are equal opportunity employers committed to creating a diverse and inclusive workplace, free from discrimination and harassment. We provide equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to providing accommodations for individuals with disabilities and will work with you to meet your needs.

Please note that this is a general outline and may be customized based on the specific requirements and needs of Clinic 360.

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